At Luigi Disposable Carts, your satisfaction is our priority. We strive to provide premium-quality vape products with fast delivery and reliable service. However, we understand that issues may occasionally arise. This Refund and Return Policy outlines your rights and our procedures in the event you are not fully satisfied with your purchase.
1. Eligibility for Returns
Due to the nature of disposable vape products and health safety standards, we only accept returns under the following conditions:
- The product was damaged or defective upon arrival.
- The product was delivered incorrectly (wrong item).
- You received an item that was missing parts or incomplete.
To be eligible for a return:
- You must contact us within 7 days of receiving your order.
- The product must be unopened, unused, and in its original packaging.
- Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
Unfortunately, we do not accept returns or offer refunds for:
- Used or opened vape cartridges or disposables.
- Products that were not purchased directly from our website (www.luigidisposablecarts.com).
- Items purchased on clearance or during final-sale promotions.
3. Refunds (If Applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- A refund will be processed to your original method of payment within 5–10 business days.
- Shipping costs are non-refundable unless the return is due to our error.
If you haven’t received your refund after 10 business days, please check with your bank or payment provider before contacting us.
4. Exchanges
We only replace items if they are:
- Defective, or
- Damaged in transit.
If you need to exchange a product, please contact our support team with your order number and a photo of the item.
5. How to Initiate a Return or Refund
To start a return or refund process, contact us at:
📧 Email: support@luigidisposablecarts.com
📦 Subject: “Return Request – Order #[Your Order Number]”
Our team will guide you through the return steps, including the shipping address and any necessary forms.
6. Shipping for Returns
Customers are responsible for the shipping costs associated with returning a product unless the return is due to our fault (wrong item or damaged product). We recommend using a trackable shipping service to ensure your return arrives safely.
7. Policy Changes
Luigi Disposable Carts reserves the right to update or change this policy at any time. All changes will be posted on this page. Please review our policy periodically for updates.
If you have any questions or concerns about our Refund and Return Policy, don’t hesitate to reach out to our customer service team. We’re here to ensure your experience with Luigi Disposable Carts is smooth, transparent, and reliable.